F.A.Q
Payment made, license not received
Except for Sundays, a license is sent within 24 hrs to the same email ID used on your Paypal account. Occassionally an email is bounced back to us as being undeliverable, which is the only reason why you would not have received your license. We handle bounced emails by mailing the license to your postal address which will take a number of days to arrive depending on how far you live from the Toronto area. Paypal will always email a receipt confirming your transaction, if you don't receive a Paypal email receipt, that should alert you at once that there's a communication break-down which will prevent us from reaching you too. Always contact support using any other email ID than your email ID with Paypal if you haven't received a license within 24 hrs of purchase.
Free 1300 node limit license
The free 1300 node licenses are automatically registered with the program installation. For existing customers, upgrading to the latest version of LISA, their current LISA licenses will not be over-written by the new install.
Download problems
In the event that you are unable to download the software completely,
it could be because the server is slow. If this is the case please try
downloading the software at another time and it will download alright.
Solver error
If the solver fails with an error message "Unable to load DLL LSolverB.dll" please click here ! to download dependency files from Microsoft.
User manual
The user manual is installed with the program and can be accessed from the help menu. There is no pdf user manual available for download.
Contact Support
LISA users, including those currently evaluating the product can receive free assistance by email.
Live telephone support is not available, but if you'd like to leave a voicemail, the following number can be used - (1) 416 841 3378
Sonnenhof Holdings
3757 Woodruff Cres.
Mississauga
Ontario L4T 1T8
Canada